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Online Services

The new NHS App.  

The NHS App provides a simple and secure way to access a range of healthcare services on your smartphone or tablet. Once registered, you will be able to book and manage appointments at our practice, order your repeat prescriptions, securely view your GP medical record, and much more.  If you use Patient Access you can continue to use it. You can also use the NHS App.  For more information and to register, visit

Log into Patient Access    Log into Evergreen (previously I-patient)

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

You currently have a choice of 2 providers for access to your medical records online, these are Patient Access and Evergreen (previously I-Patient)

How to sign-up

For more information, please email Patient Services contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.  For more information, please go to the New Patients Section.

Registration Document Emails.  A copy of your registration document will be emailed to you once your application has been processes.  It will be addressed from  If you have not received this within 7 days of your request, please check your junk / spam folder as it may be there.  If it it not there, please let us know and we can provide the details in an alternative format.

Guide to Registering for Patient On-Line Services (patient access specific)

Please Note: When ordering a repeat prescriptions online you should be taken to a screen to confirm your request once you have submitted it. If you do not see this confirmation screen, please contact the surgery to see if we have received it.  You can also view your past sent requests from the 'Home Menu', under 'Prescription', 'View Request'.

If you are having problems logging into your account

Both sites have frequently asked questions in their help sections. You can access their help section by clicking the link near the log in box.

If you have forgotten your password, both sites have a forgotten password function. Click the link next to the log in box and you will be asked to verify security questions that you set up during your registration process. This will then allow you to create a new password (the practice doesn't have any access to these security questions so if you have forgotten them we will need to reset your account).

If the of the above doesn't fix your problem we will need to reset your account. please contact the practice if this is the case. We will issue you with a new registration document.

If you are using Patient Access you will need to go through the registration process again. (please see the document above 'Guide to registering for patient on-line Services (page 6 onwards) for more details on how to do this)

If you are using Evergreen you will keep the same log in details but will need to unlink and then re-link your account (information on doing this is given in the document linked below)

How to unlink and link your Evergreen online account

Links for patient access

For Repeat prescriptions, Appointments, and Medical Records

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Have Your Say

Local changes to prescribing of medications that are available over the counter from a pharmacy. 

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns.  Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need.  Click here for more information. Patient Information - over the counter medications

Meningitis vaccinations update.  The Men ACWY vaccine for teenagers was introduced in 2015 and is offered to pupils in Year 9 in schools, with a catch up campaign being rolled out for older pupils (Years 10 – 13) and university ‘freshers’.  If you are in these age groups (14-18 or in first year university students) and are unsure if you have had the vaccine, please contact us and we can check your records and clarify your vaccination status.  We are running additional sessions to ensure that we can give this vaccine promptly where required.

Improved Access.   We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends. Speak to a member of the practice team to find out more.

Useful Self Help Links

Family Health         Long Term Conditions        Minor Illness

Cold Sores  Conjunctivitis  Coughs and Colds for Children  Cough Caused by a Virus   Fever in Children    Hay Fever     Insect Bites   

 Sore Throat    Warts and Veruccas      Acute Diarrhoea in Adults    Acute Diarrhoea in Children    Ingrowing Toenails

Croup - guide for parents Bronchiolitis - guide for parents Change to Prescribing of over-the-counter medications

Well Aware is a free health and wellbeing signposting services for Bristol and S Glos with a database of over 6,000 organisations, events and activities that can improve your health and wellbeing. They also provide telephone signposting, just call 0808 808 5252 or email



(Site updated 12/06/2019)

Contact Details

Stoke Gifford & Conygre Medical Centre

Contact Telephone

NHS 111

Conygre Medical Centre

Contact Telephone

NHS 111
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