For routine non-urgent queries, or to pass information to the surgery, you may wish to email one of the following teams:
Patient Services - For all administrative queries, help with access to medical records, questions about the services offered or to give feedback please click on Patient Services.
Reception - To leave an email message for reception, please click on Reception Services (Please note that appointment requests cannot be managed via these email addresses. For on-line appointment booking, please register for Patient Access. GP queries must be directed via WebGP).
Prescribing and Reviews- For the prescribing team, please click on Prescribing (To improve patient safety, please note that repeat medication requests and medication comments/questions must come via the on-line Repeat Prescription section of Patient Access. Use this email for contacting the team about administrative queries regarding your medications).
Referrals - The secretaries can answer any queries about a referral that has been made for you. You can contact them by clicking on Secretaries
Nursing Services. If you have specific questions or want to pass on updates, you can contact our specialist nurses on using the emails below:
Hypertension / Blood Pressure: brccg.L81118.firstname.lastname@example.org
Childhood Immunisations: brccg.L81118.email@example.com
Contraception and Women’s' Health: brccg.L81118.firstname.lastname@example.org
Your information security. When contacting us, please ensure that you are using an email address that will be specific to you and that will preserve the confidentiality of your personal medical details. Shared/work email addresses should be avoided. We may contact you by phone if we are concerned about responding to a specific email address.
These mailboxes are looked at regularly and we will try to respond within 48 hours - the emails should not be used to pass urgent messages. For appointment requests, please phone 0117 949 9730 or use our on-line booking service.
The Practice Complaints Procedure
We do our best to provide a high standard of care. However, occasionally things do go wrong and misunderstandings may arise. If this happens, we would like to be able to find out what the problem is and , if possible to resolve it and improve the way we work in the future. To support this we manage complaints in compliance with the NHS national criteria. For more information please see leaflet below.
SGMC and CMC complaints and representations patients guide
South Glos Patient Advice and Liaison Service (PALS) details are below:
PALS information about making complaints about NHS in S Glos
PALS overview leaflet